This policy explains the cancellation procedures, refund eligibility, processing timelines and related conditions applicable to programmes, subscriptions and educational services offered by Life Skill Global LLP.
This Refund & Cancellation Policy (“Policy”) forms an integral part of the Terms and Conditions of Life Skill Global LLP (“LSG”, “Company”, “We”, “Us” or “Our”) and governs the cancellation and refund of subscriptions purchased through the Company’s website, Learning Management System (LMS), mobile application, authorised representatives or any other official payment channel. By making payment for any programme or subscription, the User acknowledges that he or she has carefully read, understood and voluntarily agreed to be bound by this Policy.
Life Skill Global LLP provides subscription-based digital educational services through live interactive sessions, digital learning resources, assignments, worksheets, transformation projects, learner support services and access to its Learning Management System. Since these services commence immediately upon successful payment and User ID activation, the User understands that a substantial portion of the subscription fee is utilised towards activation, onboarding, platform access, technology infrastructure, learner support, administrative processing and statutory compliance from the moment the enrolment is confirmed.
The subscription fee for each User ID is ₹3,000/- (Rupees Three Thousand Only), inclusive of Goods and Services Tax (GST) at the applicable rate of 18%. The fee represents the consideration for the digital educational services offered during the subscribed monthly academy and is payable in advance at the time of enrolment.
A User who wishes to discontinue participation may submit a cancellation request, provided such request is made within seven (7) calendar days from the date of purchase. However, irrespective of the date of purchase, no cancellation or refund request shall be accepted after the last day of the calendar month in which the purchase was made. Both conditions must be satisfied for a refund request to be considered eligible. Requests received after the expiry of the applicable period shall automatically stand rejected without further obligation on the part of the Company.
Where a cancellation request satisfies the eligibility criteria prescribed under this Policy and is approved by the Company after verification, the User shall be entitled to receive a fixed refund amount of ₹892/- (Rupees Eight Hundred Ninety-Two Only). The User expressly acknowledges and agrees that this amount represents the maximum refundable amount under the subscription and that no claim shall be made for refund of any amount exceeding ₹892/-.
The balance amount of the subscription fee shall be retained by Life Skill Global LLP towards expenses already incurred or committed, including but not limited to User ID creation, learner onboarding, Learning Management System activation, reservation of programme capacity, access to digital content, technology infrastructure, software licensing, learner support, administrative processing, customer service, payment gateway charges, banking charges, statutory taxes including GST, compliance expenses , Marketing and other operational costs necessarily incurred in delivering the digital educational services.
A cancellation request shall be submitted only through the official communication channels of the Company by providing the registered name, registered mobile number, registered email address, User ID, transaction reference number, payment date and the reason for cancellation. The Company reserves the right to seek additional information or documents for verification before processing any request. Submission of a cancellation request shall not automatically create any right to receive a refund until the Company has completed its verification and approved the request.
Approved refunds shall ordinarily be processed within seven (7) to fifteen (15) working days from the date of approval. Refunds shall be credited only through the original payment method used during the transaction or through such other mode as may be permitted under applicable banking and payment gateway regulations. The Company shall not be responsible for delays caused by banks, payment gateways, UPI providers, card networks or other financial institutions after the refund has been initiated.
No refund shall be granted where the User has failed to attend live sessions, failed to access the Learning Management System, chosen not to utilise the services after activation, experienced personal scheduling conflicts, changed his or her mind after enrolment, faced internet connectivity issues, used incompatible devices, violated the Terms and Conditions of the Company or otherwise failed to participate in the programme after digital access has been provided. Non-utilisation of the subscribed services shall not create any entitlement to a refund beyond what is expressly provided in this Policy.
The User expressly acknowledges that Life Skill Global LLP provides digital educational services and that such services commence immediately upon successful payment and activation of the User ID. The commencement of digital services shall be deemed to have occurred upon activation of the User account, irrespective of whether the User logs into the platform, attends any session, downloads any material or otherwise accesses the resources made available.
The User further agrees not to raise any false, fraudulent or unwarranted payment dispute, chargeback or reversal request after the User ID has been activated and digital services have commenced. In the event that any chargeback or payment dispute is initiated without lawful justification, the Company reserves the right to suspend or permanently terminate the User account, discontinue access to all services and submit all relevant enrolment records, payment records, login history, IP logs, OTP verification records, policy acceptance records and other supporting evidence before the payment gateway, acquiring bank, card network or competent authority for resolution of the dispute. Nothing contained herein shall restrict any statutory rights available to the User under applicable law.
Life Skill Global LLP reserves the right to reject any refund request where it reasonably believes that the request is fraudulent, abusive, repetitive, based upon misrepresentation or intended to misuse the Company’s refund process. The Company also reserves the right to suspend or terminate User accounts found to have engaged in payment fraud, identity fraud, multiple account creation, misuse of promotional offers or any activity prejudicial to the legitimate interests of the Company.
The Company reserves the right to amend, modify or revise this Refund & Cancellation Policy from time to time in order to comply with applicable laws, payment gateway requirements, technological developments or business requirements. Any revised version shall become effective immediately upon publication on the official website, and continued use of the Company’s services shall constitute acceptance of the revised Policy.
This Policy shall be governed by the laws of India. Subject to any mandatory rights available under applicable law, all disputes arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts situated at Pune, Maharashtra.
By proceeding with payment, the User confirms that he or she has read, understood and voluntarily accepted this Refund & Cancellation Policy and expressly agrees that, if an eligible refund is approved in accordance with this Policy, the maximum refundable amount shall be ₹892/- only.
If you do not agree with any part of these Refund Policy, you should not access, register for, or continue using any service provided by Life Skill Global LLP.