Shipping & Delivery Policy

Introduction

This Delivery Policy (“Policy”) governs the manner in which Life Skill Global LLP (“LSG”, “Company”, “We”, “Us” or “Our”) delivers its digital educational services to its learners, subscribers and customers. As Life Skill Global LLP operates exclusively as a digital learning platform, the Company does not manufacture, sell or deliver any physical products. Accordingly, no shipping, courier or physical delivery services are involved in the provision of our programmes.

By enrolling in any programme, creating a User ID or making payment through our website, Learning Management System (LMS), mobile application or any authorised payment platform, the User acknowledges and agrees that the services purchased are entirely digital in nature and shall be delivered electronically in accordance with this Policy.

Upon successful receipt and confirmation of payment, the Company shall initiate the activation process for the User’s account. Subject to successful payment verification and completion of the registration process, the User shall ordinarily receive access to the subscribed programme through the registered email address and/or registered mobile number. The activation process may include generation of a unique User ID, creation of login credentials, enrolment into the relevant monthly academy, access to the Learning Management System, allocation of digital learning resources and confirmation of programme participation.

Under normal operating conditions, digital access is generally activated within 24 hours of successful payment confirmation. However, in certain circumstances involving payment verification, technical maintenance, system upgrades, high enrolment volumes, statutory verification requirements or circumstances beyond the reasonable control of the Company, activation may take up to three (3) working days. Such delays shall not constitute a deficiency in service.

The Company delivers all educational services electronically. Delivery may include access to live online learning sessions, recorded sessions where applicable, digital study material, worksheets, assignments, transformation projects, assessments, learner dashboards, progress reports, certificates (where applicable), Learning Steward support, community participation and other digital resources forming part of the subscribed programme. The exact services available shall depend upon the programme selected by the User.

The User is solely responsible for providing accurate registration details, including a valid email address and mobile number, and for maintaining access to suitable internet connectivity, compatible electronic devices and software required to access the Company’s digital platform. Life Skill Global LLP shall not be responsible for any inability to access the services arising from incorrect information provided by the User, internet connectivity issues, device limitations, software incompatibility, power failures or any other circumstances beyond the Company’s reasonable control.

The User acknowledges that delivery of digital services shall be deemed complete immediately upon successful activation of the User ID and provision of access to the subscribed digital platform, irrespective of whether the User chooses to log in, attend live sessions, download learning materials or otherwise utilise the services made available.

The Company shall communicate important enrolment information, login credentials, activation confirmations and programme-related notifications through the registered email address, registered mobile number, SMS, WhatsApp or other authorised communication channels. It shall be the responsibility of the User to regularly monitor these communication channels and promptly notify the Company if any required information has not been received within the prescribed activation period.

Life Skill Global LLP reserves the right to temporarily suspend or delay digital delivery where necessary for scheduled maintenance, emergency system upgrades, cybersecurity measures, compliance with applicable law or circumstances beyond its reasonable control. The Company shall make reasonable efforts to minimise such interruptions and restore services as soon as practicable.

As the services offered by Life Skill Global LLP are digital and electronically delivered, there are no shipping charges, courier fees, freight charges or physical delivery expenses applicable to any programme offered by the Company. The subscription fee paid by the User relates exclusively to the educational services, technology platform, learner support and digital resources provided under the selected programme.

The Company reserves the right to amend or update this Delivery Policy from time to time to reflect changes in technology, operational processes, legal requirements or business practices. Any revised version shall become effective immediately upon publication on the official website, and continued use of the Company’s services shall constitute acceptance of the revised Policy.

This Delivery Policy shall be governed by the laws of India. Subject to applicable law, any dispute arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts situated at Pune, Maharashtra.